1. Information We Collect
Depending on how you use our services, we may collect:
Account information
- Name
- User ID
- Email address
- Telephone number
- Account credentials
Verification information
- Identity information
- Date of birth
- Address information
- Documents required for identity or compliance checks
Transaction information
- Deposit and withdrawal information
- Transaction history
- Payment-related information
- Account balances and activity
Technical information
- IP address
- Browser type
- Device information
- Operating system
- Login information
- Website activity
- Security and diagnostic information
Communication information
- Messages sent to our support team
- Customer-service records
- Feedback and enquiries
2. How We Use Your Information
We may use personal information to:
- Create and maintain your account
- Provide requested services
- Process transactions
- Verify identity and account information
- Maintain platform security
- Detect and prevent fraud
- Monitor suspicious or unlawful activity
- Provide customer support
- Improve our platform and services
- Send important account notifications
- Meet applicable legal and regulatory obligations
- Communicate information about relevant services where permitted
3. Legal Basis for Processing
Where UK data-protection law applies, personal information will be processed using an
appropriate lawful basis, which may include:
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests
- Consent, where required
- Protection of vital interests in limited circumstances
The applicable basis depends on the nature and purpose of the
processing.
4. Sharing Information
We may share information with appropriate third parties where necessary to provide services
or meet legal and operational requirements. These may include:
- Payment and transaction providers
- Technology and hosting providers
- Identity-verification providers
- Fraud-prevention providers
- Professional advisers
- Legal or regulatory authorities where legally required
We do not permit third parties to use your information for
purposes unrelated to the services they provide to United Finance unless permitted by law or
authorised by you.
5. Data Security
We use appropriate technical and organisational measures designed to protect personal
information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no internet transmission or electronic storage system can
be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for
which it was collected, including account administration, legal obligations, dispute
resolution, security, fraud prevention, and legitimate business requirements.
Retention periods may vary depending on the type of information and
applicable legal requirements.
7. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where applicable, United Finance will use appropriate safeguards
for international transfers as required by applicable data-protection law.
8. Cookies
Our website may use cookies and similar technologies to operate the website, remember
preferences, understand website usage, improve functionality, and support security.
Where consent is legally required for non-essential cookies, we
will provide an appropriate consent mechanism.
9. Your Privacy Rights
Depending on applicable law, you may have rights including:
- Accessing your personal information
- Requesting correction of inaccurate information
- Requesting deletion in applicable circumstances
- Restricting certain processing
- Objecting to certain processing
- Requesting data portability where applicable
- Withdrawing consent where processing is based on consent
- Making a complaint to the relevant data-protection authority
UK privacy guidance specifically requires organisations to provide
information about applicable individual rights and how people can raise concerns.
10. Children's Privacy
Our services are not intended for individuals who are not legally eligible to use financial
services.
We do not knowingly collect personal information from children for
the purpose of providing financial services.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services,
technology, legal requirements, or data-processing practices.
The latest version will be published on our website.
12. Contact
If you have questions about this Privacy Policy or how United
Finance handles personal information, please contact us through the official
support/contact channel provided on the platform.
